Privacy Policy

How information is used

Personal information is generally used to provide, administer and protect the services offered through Wanted Win Casino. The purpose of using information depends on the type of information and the player’s interaction with the website. We aim not to use personal information in ways that are incompatible with the reason it was collected.

• To create, maintain and manage a player account, including login, account settings and access to available services.
• To process and record deposits, withdrawals, bets, account activity and other transactions.
• To confirm identity, age and account information, and to complete verification checks when required.
• To help prevent fraud, money laundering, unauthorised access, payment misuse and other suspicious or harmful activity.
• To monitor the security, reliability and proper operation of the website and related systems.
• To provide customer support, answer questions, investigate complaints and resolve account or transaction issues.
• To meet applicable legal, regulatory, court, tax, accounting and record-keeping obligations without naming or limiting those obligations here.
• To communicate service messages, including account notices, security information, transaction updates, policy changes and other messages necessary to administer the account.
• To understand website usage, improve features and help make the services easier and safer to use.
• To send promotional or marketing communications where permitted and where the player has provided consent or another appropriate basis applies.

We may use selected service providers to help with hosting, identity and verification checks, payment processing, fraud prevention, customer support, technical services, analytics or communications. These providers should receive information needed for their assigned services and are expected to handle it in a manner consistent with appropriate security and confidentiality requirements. Information may also be disclosed where necessary to protect players, the website, our rights or the public, or where disclosure is required or permitted by applicable requirements.

Marketing choices

Marketing communications are separate from essential service messages. A player can usually stop promotional emails or similar communications by using an unsubscribe or opt-out option included in the message, by changing available communication settings or by contacting privacy support. Stopping marketing does not necessarily stop operational messages about an account, transactions, security, customer support or changes to the services.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information we hold about them. These rights can be subject to reasonable exceptions, including where information must be retained, where disclosure could affect another person’s privacy or where a request cannot be completed safely without confirming the requester’s identity.

• Access: request information about the personal information held about you and, where appropriate, obtain a copy or an explanation of how it is used.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: request deletion of your personal information where it is no longer needed or where deletion is otherwise available. Some records may need to remain in place because they must be kept for a period required by law or for another valid purpose.
• Withdrawal of marketing consent: withdraw consent to promotional communications at any time. This does not affect processing that is necessary for account operation, security, transactions or other legitimate purposes.
• Information about processing: ask general questions about the types of information used, the purposes of use and the categories of service providers that may assist with the website.

To exercise these rights or ask a privacy question, contact support@wantedwincasino.wtf. Please explain the request clearly and, where relevant, identify the account or information concerned. We may need to ask for reasonable information to verify your identity before providing account information, making a correction or carrying out a deletion request. This helps protect accounts from unauthorised requests. We aim to respond within a reasonable time and may explain if a request cannot be completed in full.

A request to delete information may affect the ability to use an account or receive certain services. If an account is closed, information that must be retained for a period required by law will continue to be protected and used only for appropriate purposes. Where marketing consent is withdrawn, processing that occurred before the withdrawal remains lawful and essential service communications may continue.

Updates to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website. Players should review the policy from time to time, particularly before continuing to use the services after a material update. If an update requires a separate notice or consent, that process will be followed where appropriate.